We want you to be totally happy with your purchase however, we know that sometimes things can go wrong and you'll need to send an item back to us.

You may return goods for a full refund up to 14 days from receipt of goods. Please note we don't offer free returns, delivery and return carriage is NON refundable on goods ordered in error, or goods that are no longer required.
RECYCLING CENTRE: Returns NOT accepted on these items. Your statutory rights are not affected.  

So you need to send something back, here's how to do it.

Before returning your item(s) use the form on the Contact Us page to let us know that we can expect your parcel and why you're returning it.

Once you've completed the form online, simply complete the return form that we will email you and pop it in with the items you're returning, then return it to the following address using your preferred carrier service (we recommend using Royal Mail signed for):

Returns Dept,
27 Kells Meend,
Berry Hill,
Coleford,
GL16 7AD